RETURNS AND EXCHANGES
You now have up to 30 days from the delivery date of your order to exchange or return your order.
You can make your exchange or return by indicating the reason on the same purchase receipt. Remember not to forget the receipt inside the order. The garments must be in perfect condition and with the corresponding receipt. Indicate the sender and delivery address in a visible area of the package and send it to the following address:
JAP INTERNATIONAL BRANDS SL
C/ Calvet 31
T. 93 209 97 19
Once we receive the package, we will refund the amount in the same method of payment that was purchased within 10 calendar days.
Remember that the costs of returns or exchanges are the responsibility of the customer. The company will only be responsible in case of loss or damage.
When the complete order is returned and has been delivered with the Conscious Bag as a gift and this has not been returned with the order, a charge of €5.00 will be made for the return of the Conscious Bag.
The return will be charged at €3.00 for the return of the bag and bath bags that are not returned with the order.
If you have any doubts and you don't know how to do it, you can write to firstname.lastname@example.org and we will explain you how to do it.